Senior Employee Customer Service

Are you a master at customer focus? And are you at your best in a dynamic workplace? Then we are looking for you in our Customer Service department where no day is the same!

This is what you will do

With several years of experience, you provide our customers with the right information. As a point of contact, you receive questions about orders, delivery times and products. You advise customers about our products and ensure that the digital order processing and systems are in order every day. You are a sharp guardian of the planning and anticipate deviations.

Our customers are used to receiving an order confirmation within 24 hours. Your reports are clear and on time. In short, you have the customer service process at your fingertips from A to Z, you like dynamics and a lot of variety in your work.

As a Senior Customer Service Employee, you are an important link within the team and you show ownership in your work too. In addition, you support the Customer Service & Operational Manager and, in her absence, you are the first in line in terms of management of the team. You work together with colleagues in the Netherlands and Poland.

This is what you bring

Your extensive experience in Customer Service makes you a communicative and organizational all-rounder. You are aware of your impact on the, often long-term, relationship with our customers. You convey your message clearly and you work accurately and in a structured manner.

You set high standards for the quality of your work and act accordingly. You think and act customer-oriented. Does something go wrong? Don't worry, you always have a solution ready - and probably a smile too.

You are used to working with an ERP system (Exact is a plus), MS Office and in particular with Excel. You speak and write fluent Dutch and English. French and/or German is a plus.

This is what we offer you

• Independent, full-time position in a team of 4 people
• Room for your own initiative and decisions
• Opportunities to develop yourself professionally and personally
• Combination of working at the office and from home
• Flexible working hours for a good work-life balance
• Modern office on the edge of Schagen within cycling distance of the station
• Challenging working environment in a successful, international family business
• Attention to sustainability: we are proud that as a manufacturer we have been one of the first companies in the ventilation sector to be CSR certified since 2013

Job requirements

• HBO working and thinking level
• Experience with ERP/CRM systems (preferably with Exact Globe)
• Good knowledge of the Microsoft Office package with basic knowledge of Excel
• Strong analytical skills and experience in process optimization
• Excellent communication skills in Dutch and English
• Knowledge of French and/or German is a plus
• Leadership style with natural authority in which a solution-oriented approach is an important element
• > 5 years of work experience in a similar position with a commercial background

This is what we offer you

If you come to work with us, you will not only get the chance to help customers, but also to develop yourself further and grow in your role. You will be part of a young team, where there is room for your enthusiasm and commitment. A market-conform salary, development opportunities, travel allowance, fun parties, fruit at work and company fitness are a given for us.

Yes, I want this job!

Will you join our team? Then quickly fill in the application form or send your resume to sollicitaties@airspiralo.com or call Cindy van Loon, Customer Service & Operations Manager, 0224-210062.